Software update
Customer: "I received the software update you sent, but I am still getting the same error message." Tech Support:: "Did you install the update?" Customer: "No. Oh, am I supposed to install it to get it to work?"
Customer: "I received the software update you sent, but I am still getting the same error message." Tech Support:: "Did you install the update?" Customer: "No. Oh, am I supposed to install it to get it to work?"